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Sunday, 10 February 2013

Bad Customer Service.


Image from Google

I feel I need a rant, and I also feel you readers will be able to relate to my problem - bad customer service. I'm not going to name names in this post, cos that isn't fair, however I will tell you my annoyance and things that have happened to me lately.

A visit to the Trafford Centre last week, clarified my need to do this post, after not one but two restaurants were extremely rude. Restaurant one - we walked in and waited to be seated, the only staff we could see available were sat right next to the entrance having their breaks. Fair enough, however not one of them apologised or went to get another memember of staff. After several minutes of waiting, being stared at by the staff on their break, and no communication we left the restaurant - very hungry.

On to restaurant two - after leaving hungry, we went in search of more food. Obviously, due to my dietary needs it's pretty difficult to eat out, so we spotted somewhere we knew did GF food and wandered in. This is a well known pizza restaurant, who do an extremely good deal on an evening - I ordered my GF pizza (as I always do in our local branch) to be flat out refused it cos they don't do GF on the meal deal. As I said, I've had it several times on the deal and this was the first I'd been refused. Why they are penalising people who can't have gluten, I will never understand, is that not some sort of discrimination?

Then to top my night off, I received an extremely snotty email from a company I did a review for a few months back. I was accused of not doing a review, despite emailing the link over TWICE previously. I had a similar, but more polite email from them several weeks after I'd sent the link over, after explaining that I already had sent the link, I happily sent it again (we are only human right?!). The third email got me very irritated though, I was called 'cheeky' as I hadn't done the review and 'not lived up to my end of the bargain'. Surprisingly I haven't had an email back apologising for the mistake..

I don't know if this is just me, but it really ruffles my feathers when people are just plain rude. I think from years of working in retail, you expect to be treated the way you would want to be. All of the retailers that I've worked for in the past, pride themselves in good customer service. I don't like to complain, and I think that's a British thing in general, we are worried we might offend. But at the end of the day if you aren't happy with the service you are PAYING for, your entitled to some compensation. So on that note I'm looking forward to hearing back from my complaints to the restaurants.

Have you had any good/bad customer service recently?

Katie xx

P.S. When I reach 600 followers, I have a GIVEAWAY planned!

6 comments:

  1. urggg, i hate bad customer service! i'm going through a series of annoying email right now trying to get something sorted that is a company's mistake! it's so annoying

    from helen at thelovecatsinc // youtube

    ps. enter my new giveaway to win the UD naked basics palette, real techniques brushes and essie polishes! click here.

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  2. Bad customer service just sets me off! I've had a problem recently with a very well-known online shop who were refusing me a refund when it was their fault, finally got one in the end after constant emails! Puts you right off sometimes! xx

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  3. I have worked in retail in the past and would never dream of being rude to a customer and hate it when it happens to me! Especially, as you said, when you're paying for something or a service!! Love rants - sometimes they're just needed.
    Maria x
    admireandadapt.blogspot.co.uk

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  4. Ughhh that's horrible! Especially that email! I work in a branch of fat face and the staff in every store make everything perfect for the customer - we would never be rude to a customer! I haven't had to deal with stuff quite like this but I recently went to a very posh restaurant in London and waited over an hour for my starter! I was so pissed off. Luckily the food was yum but tbh they should have taken down the price (total rip off for simple squid rings and cheese on toast!) X

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  5. Surely the people you did a review for could of looked at your blog and see the review. So rude of them. x

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  6. I've had that with companies before and I just flat out refuse to work with them again. The post I had done for them came down too. Nightmares.

    Great blog though, loved the rant

    bekasbeauty.blogspot.co.uk

    xxx

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